Returns & Exchange

Order Confirmation

Cash on Delivery (COD) orders are confirmed via phone call or WhatsApp before dispatch.

If we are unable to reach you by phone or receive a response within 4 days, your order may be cancelled and the items returned to stock.

Returns (Pakistan Only)

Note: The following policy applies to orders delivered within Pakistan only. For international orders, please refer to our International Orders page.

If you receive a defective or incorrect item, you must contact us within 48 hours of receiving your order.

To be eligible for a return, the jewellery must:

  • Be unused and unworn.

  • Be returned in its original packaging.

  • Include all accessories, certificates (if applicable), and invoice.

Eligible Returns

We gladly accept returns if:

  • You received the wrong product.

  • The jewellery arrived damaged or defective due to a manufacturing fault.

  • You received an item different from what you ordered.

Once your return is approved, we will either:

  • Send you a replacement at no additional cost, or

  • Issue a full refund if a replacement is unavailable.

Items Not Eligible for Return

Returns will not be accepted for:

  • Change of mind after purchase.

  • Incorrect ring size selected by the customer.

  • Custom, engraved, personalised, or bespoke jewellery unless it arrives damaged or incorrect.

  • Minor variations in gemstone colour, pattern, or inclusions, as natural gemstones are unique.

  • Slight colour differences caused by photography, lighting, or screen settings.

  • Normal signs of handcrafted workmanship that do not affect the quality or functionality of the jewellery.

  • Damage caused by misuse, accidents, improper care, or normal wear and tear.

Return Procedure

  1. Contact us via WhatsApp or Email (bismillahjewellerskunjah@gmail.com) within 48 hours of delivery.

  2. Share your order number along with clear photographs showing the issue.

  3. Our team will review your request and provide return instructions if approved.

  4. Securely pack the jewellery in its original packaging and send it to the address provided by our team.

  5. Once received and inspected, we will process your replacement or refund.

Approved refunds are issued to the original payment method or designated bank account within 5–10 business days.

Exchanges (Pakistan Only)

If your jewellery is unused and in its original condition, you may request an exchange within 48 hours of delivery.

Exchange Eligibility

To qualify for an exchange:

  • The jewellery must be unused and unworn.

  • It must be returned in its original packaging.

  • All original accessories and certificates (if any) must be included.

Exchange Terms

  • Exchanges are subject to product availability.

  • Customers are responsible for the courier charges involved in returning the original item and shipping the replacement item.

  • If exchanging for a higher-priced item, you'll simply pay the price difference.

  • If exchanging for a lower-priced item, the remaining balance will be issued as store credit.

All bespoke, made-to-order, engraved, resized, or customized jewellery is non-refundable and non-exchangeable unless there is a verified manufacturing defect or the wrong item was delivered.

How to Request an Exchange

  1. Contact us via WhatsApp or Email (bismillahjewellerskunjah@gmail.com).

  2. Tell us the reason for the exchange.

  3. After approval, send the jewellery back using the instructions provided by our team.

  4. Once inspected, we'll assist you in selecting your replacement item.

Consumer Support

Customer satisfaction is our priority.

If you have any questions before or after your purchase, our team is always happy to assist you.

WhatsApp: +92 313 6786262

Email: bismillahjewellerskunjah@gmail.com

Dispute Resolution

We aim to resolve every concern fairly and promptly.

If a dispute cannot be resolved through mutual discussion, it shall be governed by the laws of Pakistan, and the courts having jurisdiction over Gujrat, Punjab, Pakistan shall have exclusive jurisdiction.

International Orders

International orders are governed by our International Orders Policy, which contains separate information regarding shipping, customs duties, returns, refunds, and order processing.